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Customer Relationship Assistant

Fakenham / Full time, Permanent - October, 20th 2022

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Job Purpose:

To provide comprehensive Account, Business and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between Elis and our customers.

Key Responsibilities:

  • Act as a dedicated point of contact for complex/at risk customers to enhance/rebuild customer relationships
  • Manage & respond to all direct customer communication, complex/at risk customers, via telephone and email effectively and efficiently
  • Collate feedback from Drivers and OPD’s regarding customer issues/observations and report back to Account Manager in a timely manner
  • Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner
  • Provide high quality account management support inc customer meeting preparation, analytical assessment of activity/risk/service failures, quotation (CAR) preparation
  • Co-ordination and support Account Manager with contractual paperwork in line with company processes
  • Manage revenue generation workstreams, liaising with Operations and Service teams with regular publication of revenue & discounting statistics for site to General Manager & Customer Service Manager
  • Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager
  • Analyse lost business and complaint management data - ability to see the bigger picture, identify key issues/trends
  • Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required
  • Provide subject matter advice, support and training as required
  • Support development of new tools and reports
  • Participate in and support continuous improvement projects/workstreams
  • Working closely with key stakeholders including local and regional management teams
  • Provide support/advice/coaching to colleagues as required

Knowledge and Skills:

  • Management skills
  • Customer and solution focussed
  • Good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team
  • Excellent working knowledge of Microsoft Office, excel & Dynamics
  • Excellent communication skills both verbal and written
  • Ability to work on own initiative and to deadlines
  • Strong analytical skills

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  • Customer Relationship Assistant
  • Fakenham / Full time, Permanent

*Required Fields

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Cover letter/other notes (optional)

Attached documents

Upload your resume and curriculum vitae in English (2 MB max).

Contact Us.

We will call you back during business hours, 9am to 5pm, Monday to Friday.

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The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

Existing customer

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The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

New customer

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here