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Customer Relationship Assistant - Rainhill

Rainhill / Full time, Permanent - January, 23rd 2023

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We currently have an exciting opportunity for a Customer Relationship Assistant to join us in Rainhill. The role is to provide comprehensive Account, Business and Management support to the Account Manager and Customer Service Manager.

We are looking for someone who has a passion for excellent customer service, who is committed, reliable and enthusiastic, plus there is an opportunity to earn commission on top of your salary.

Responsibilities

  • Manage and respond to all direct customer communication, complex/at risk customers, via telephone and email effectively and efficiently. Acting as a dedicated point of contact for any at risk customers.
  • Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner
  • Provide subject matter advice, support and training as required.
  • Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager.
  • Co-ordination and support Account Manager with contractual paperwork in line with company processes.
  • Working closely with key stakeholders including local and regional management teams.
  • Participate in and support continuous improvement projects/workstreams.

Requirements

  • Excellent communication skills both verbal and written.
  • Excellent working knowledge of Microsoft Office, excel & Dynamics.
  • Customer and solution focused.
  • Management skills.
  • Good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team.

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  • Customer Relationship Assistant - Rainhill
  • Rainhill / Full time, Permanent

*Required Fields

Contact details

Your legal name is the name that appears on your official documents.

Message

Cover letter/other notes (optional)

Attached documents

Upload your resume and curriculum vitae in English (2 MB max).

Contact Us.

We will call you back during business hours, 9am to 5pm, Monday to Friday.

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When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

Existing customer

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The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

New customer

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here