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Customer Service Advisor - Wednesbury

Wednesbury / Full time, Permanent - September, 13th 2021

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Customer Service Advisor - Wednesbury

We currently have an exciting opportunity for a Customer Service Advisor to join our friendly team in Wednesbury to provide an excellent customer care experience in meetings with customers and colleagues and executing on customer issues (such as complaints, renegotiations, size fittings etc).

Responsibilities

  • To ensure that the company’s vision, values and policies and procedures are adhered to at all times
  • Manage and follow up on customer queries and questions in timely manner, both internally and externally
  • Complaint handling and the coordination of complaint resolution and follow up to customer/s
  • Ensure sustainability of solutions presented to customer/s
  • Provide customer education depending upon services provided (e.g., self-service, use of services, new products)
  • Reactive renegotiation of portfolio accounts (plant accounts)
  • Rental stock checks
  • Feedback to management on voice of the customer (VOC), influencing improvements
  • Work as a team with all service personnel to exceed targets.

 

Knowledge and Skills

  • Displays a customer centric mind-set
  • Good people skills
  • Good communication and listening skills
  • Ability to deal with issues in a controlled manner
  • Customer minded, problem solving, and solution focused
  • Ability to multitask
  • Planning skills, structured and self-driven
  • Willingness to develop skills and competences.

 

Education/Experience

  • High school diploma or relevant experience
  • Service or sales based experience.

 

Remuneration

Up to £21,000 per annum

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  • Customer Service Advisor - Wednesbury
  • Wednesbury / Full time, Permanent

*Required Fields

Contact details

Your legal name is the name that appears on your official documents.

Message

Cover letter/other notes (optional)

Attached documents

Upload your resume and curriculum vitae in English (2 MB max).

Contact Us

We will call you back during business hours, 9am to 5pm, Monday to Friday.

*Required fields

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