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Key Account Manager

Newbury / Full time, Permanent - September, 7th 2021

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Key Account Manager

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres. We work for public and private organizations of all sizes and across all sectors.

The Key Account Manager for our Cleanroom will be required to provide regional sales leadership that drives and delivers profitable growth, sales effectiveness, and business performance in line with Business Unit strategy and ELIS Group initiatives and values.  The successful candidate will be expected to maintain and expand relationships with major accounts whom have a strategic focus towards the cleanroom industry.

The Key account manager will also bring in new business from existing clients and/or contacts, on top will develop new relationships/order take with potential cleanroom clients securing profitable growth for the company and aligning quotes following the defined governance and compliance structure

Key Responsibilities:

Leadership

  • Implement and execute the overall strategy for Cleanroom and set long and short term sales strategies for an assigned country/region.
  • Perform and lead customers efficiently and effectively under high pressure situations and deadlines
  • Drive a strong technical solution sales approach towards your customers solving their needs pains
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Serve as the link of communication between key customers and internal teams

Strategy & management

  • Acquire a thorough understanding of key customer needs and requirements
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Negotiating contracts with client and establishing timeline of performance
  • Collaborating with sales team to maximize profit by up-selling or cross-selling
  • Ensure the achievement of objectives / targets measured via defined KPIs
  • Represent cleanroom within the local country key account management networks

Sales & Key Account management

  • Create and manage an Key Account Plan incl. defined annual KPI’s for responsible and targeted (inter)national customers
  • Develop and Coordinate potential and existing pan-European customers whom have their Headquarters in your country 
  • Pro-actively identify and develop new and different business opportunities to provide increased sales at existing accounts
  • Identify and develop new products and service opportunities with identified key target channels in alignment with Sales manager
  • Maintain up to date with all industry trends, issues and news
  • Consult, train and implement concepts and products at End User facilities 
  • Train, teach and inspire our customers on different decision levels in the sales process. (Operator, Production manager, HSE, QA manager, procurement etc.)
  • Work closely with BU Product Development and marketing department to develop, promote and create new solutions and products fostering profitable growth
  • Implement and execute the marketing campaigns / programs
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics (incl. risks assessment on EBIT & losses)
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

 

Required Skills:

Skills

  • Ability to design and effectively implement both short-term and long-term business strategies
  • Proven experience in cross-selling, and competence in various sales activities
  • Demonstrated knowledge of organizational strategies and techniques
  • Possession of good networking capabilities
  • Strong analytical skills
  • Strong negotiation skills
  • Strong interpersonal skills
  • Excellent motivational skills
  • Good supervisory skills
  • Ability to be flexible and to multitask
  • Ability to absorb pressure that comes with the position
  • Ability to work with a team
  • Result oriented and driven
  • A strong business acumen
  • Excellent Communication skills

Education/Experience

  • A minimum of 4-5 years of experience in the field or related organization
  • Bachelor’s degree in marketing, business administration, sales, or relevant field
  • Familiar with a variety of the field's concepts, practices, and procedures.

 

Benefits:

 

  • Competitive salary
  • Favourable bonus structure
  • Pension Scheme
  • Company Car
  • National Structure to facilitate ambition
  • Working within a great team

 

 

 

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  • Key Account Manager
  • Newbury / Full time, Permanent

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