Having worked with some well-known laundry suppliers in London for many years, it’s been refreshing to work with a supplier of Elis’ professionalism and quality. It was important that we streamlined our invoices and supply chain to remove complexity. Laundry and washroom services have historically taken time to manage. However, Elis has delivered on its commitments and caused no disruption to our operations during the transition.

Elis customer service and account management team are proactive, speedy and friendly. They always go above and beyond to make our stakeholders lives easier ensuring the service and all a party’s contractual obligations are met. Their operatives on site always conduct their works in a professional way.

I’ve worked with Elis on a number of previous contracts, and have always found them to offer good value for money, as well as being easily contactable and having an in-depth understanding of our customers’ needs. In the 15 years I have known Elis I have never had an issue with stock. If there are items we need more of, then Elis will do their best to get them to me urgently - and they have not failed yet! The contract mobilisation was seamless, and all deadlines and deliveries were met.

Over recent months, a number of other Trusts have made the switch from disposable to multi-use products out of necessity. However, this was something we had already initiated prior to the outbreak of Coronavirus, it proved to be an excellent move as it got us through the national shortage of PPE and avoided the price increases seen on single use. The team at Elis were able to successfully implement the roll-out of multi-use products during the first wave of the pandemic. We are pleased with the outcome. Many of our consultants and staff have responded positively to the switch, and we have benefited from cost savings due to the fact we are able to reclaim VAT on these reusable products.

Moving to Elis has been a huge change for us as we have never outsourced our laundry. Clint Buncher, the Elis Regional Sales Consultant, initially came in and talked us through everything, and our Account Manager Demi Baker has also been in contact with us frequently to make sure we are running efficiently. Even now, we have phone calls and visits from Clint and Demi to make sure everything is going well, and we find them both very approachable and friendly.