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Account Manager

Birmingham / Full time, Permanent - July, 27th 2022

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Account Manager - Birmingham / Leicester / Nottingham

Job Description

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres. We work for public and private organizations of all sizes and across all sectors.

As an Account Manager you will be responsible for retention and development (growth) of our existing ICS customer base by delivering exceptional levels of service and building relationships between Elis and the customer in line with the business strategy. Implement segment strategy campaigns and develop customer portfolios. Think like the customer and act as the voice of the customer internally.

Key Responsibilities:

  • Act as a lead point of contact for all matters specific to your customers.
  • Understand the needs and future requirements of customers through proactive account management.
  • Communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction.
  • Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
  • Forecast and track customer metrics to predict trends. Highlight opportunities and threats to appropriate managers.
  • Analyse lost business/complaint management data and implement appropriate action to reduce these figures every month.
  • The effective management of notified terminations with a principle aim of customer retention.
  • To discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
  • Review the commercial viability of accounts, recommending improvements or additional services.
  • Ensure the Company’s growth targets for the customer portfolio are achieved on an annual basis.
  • Agree price increases with customers as advised by the Company.
  • Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.

Knowledge and Skills

  • Strong analytical skills.
  • Good written and verbal skills.
  • Ability to listen to and influence peer group and department team members to build and lead effective working teams.
  • Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department and/or team.
  • Ability to organise self and others to ensure tasks are carried out in a timely manner.
  • Customer focussed.
  • Flexible and able to react quickly to the needs of the customer & Elis.
  • IT literate (Microsoft Office).

Experience / Education:

  • Demonstrable experience in sales and/or service management
  • Experience with selling “technical” products to businesses with an important after sales/service process
  • Educated to degree level or equivalent and/or experience in Account Management with a track record of success.
  • Experience of implementing continuous improvement programmes.

Benefits for an Account Manager:

  • Competitive salary
  • Favourable bonus structure
  • Pension Scheme
  • Company Car
  • National Structure to facilitate ambition
  • Working within a great team

 

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  • Account Manager
  • Birmingham / Full time, Permanent

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Contact details

Your legal name is the name that appears on your official documents.

Message

Cover letter/other notes (optional)

Attached documents

Upload your resume and curriculum vitae in English (2 MB max).

Contact Us.

We will call you back during business hours, 9am to 5pm, Monday to Friday.

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When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
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Existing customer

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The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

New customer

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here