Skip to main content

Customer Relationship Manager - Chatham

Chatham / Full time, Permanent - November, 13th 2023

Back to results list

About us

Elis is an international multi-service provider, offering textile, hygiene, and facility services solutions. We are a leader in most of the 28 countries in which we operate, employing 50,000 professionals.

About the job

We currently have an exciting opportunity for a Customer Relationship Manager to join our Chatham site, to build and maintain the relationship between factory and customer and take responsibility for the management of all assigned contracts in collaboration with the Management Team.

Possessing excellent interpersonal skills, you will drive service excellence through close co-operation with Trust/Facilities Management representatives. You will facilitate regular review meetings and quality checks with designated contacts, constantly seeking out opportunities to improve systems and procedures. Proactive and driven, you will run feedback and debriefing sessions and undertake regular customer satisfaction appraisals, to identify customer issues and identify opportunities to improve policies, processes and procedures. This will include the generation of detailed weekly, monthly and quarterly reports, making recommendations as appropriate and in line with best practice.

Assuming responsibility for ensuring that all necessary actions are taken in response to specific problems and requests within laid down timescales and costings, you will manage and monitor KPI’s to contractual level and make recommendations on any trends and improvements required. Tenacious, you will persist with lines of communication or escalations until a satisfactory conclusion is achieved and maintain effective communication with the customer on all agreed actions to ensure expectations met, and where possible exceeded.

About you

We are looking for someone with a customer centric mindset and proven commercial management acumen, with experience working within a Facilities Management environment. You will possess excellent communication skills and be able to communicate at all levels across both internal and external stakeholders, obtaining, sustaining and maintaining strong working relationships. Proactive and solution focused you will assist in ensuring customer and company expectations are met and where possible exceeded at all times and be flexible and able to react quickly to the needs of the customer and Elis.

Salary

£37,500

Driving license is required for this role.

Message us

Want to know more? Contact us.

Speculative Application

*Required fields

Contact details

Your legal name is the name that appears on your official documents.

Message

Cover letter/other notes (optional)

Attached documents

Upload your resume and curriculum vitae in English (2 MB max).

Apply

  • Customer Relationship Manager - Chatham
  • Chatham / Full time, Permanent

*Required Fields

Contact details

Your legal name is the name that appears on your official documents.

Message

Cover letter/other notes (optional)

Attached documents

Upload your resume and curriculum vitae in English (2 MB max).

Contact Us.

We will call you back during business hours, 9am to 5pm, Monday to Friday.

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Existing customer

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

New customer

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.