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Customer Service Advisor - Acton

Acton / Full time, Permanent - September, 9th 2022

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We have an exciting opportunity for an experienced customer service professional to join our busy Customer Service team at our Acton site. You will be responsible maintaining exceptional lines of communication between our site and the customer, taking pro-active steps to ensure that any issues are resolved in a timely fashion.

Responsibilities

  • Order processing.
  • Dealing with customer enquiries.
  • Liaising with couriers to ensure deliveries are made on time.
  • Manage delivery queries.
  • Liaison with Production and Logistics to ensure all orders are shipped On Time in Full (OTIF).
  • Manage customer complaints.
  • General administration such as raising Purchase Orders and ensuring system and database is up-to-date.
  • Support the production team in Health and Safety administration.

Requirements

  • Customer and solution focused with good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team.
  • Excellent working knowledge of Microsoft Office, excel & Dynamics.
  • Ability to work on own initiative and to deadlines.
  • A team player who willingly collaborates with peers and assists others.
  • Good organisational and multitasking skills.
  • Previous experience in sales or service management and administration.

Remuneration

£22,000.00 – £25,000.00 per annum.

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  • Customer Service Advisor - Acton
  • Acton / Full time, Permanent

*Required Fields

Contact details

Your legal name is the name that appears on your official documents.

Message

Cover letter/other notes (optional)

Attached documents

Upload your resume and curriculum vitae in English (2 MB max).

Contact Us.

We will call you back during business hours, 9am to 5pm, Monday to Friday.

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

Existing customer

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here

New customer

*Required fields

The personal information and data collected via this form will be processed electronically in order to respond to your requests for information about our services. They may be used for purposes of business canvassing according to your needs and for fulfilment of the contract.
When you complete our forms, the collected data will be processed for the purpose of responding to your request, based on your consent.
If you wish to consult our confidentiality policy, click here